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• We ship within Australia only at this stage and offer a flat rate of $10 regular tracked shipping or free domestic shipping on all orders over $100.  
• Please allow up to 3 days for your order to be packaged and dispatched.
• If your order is urgent please contact us first to see if we can accommodate your timeframe.  

Disclaimer:
Please note we are not responsible for any damage or melting once our candles have been delivered successfully. Do not leave the candles out in the sun, or outside for long periods of time.

We offer three shipping methods: 

• Pick up from our store in Hurlstone Park (2193 NSW) - Free 
• Domestic Standard - $10 
• Domestic Express - $15 

Once your order has been dispatched you will receive an email with your tracking number.

We will re-deliver, replace or refund the item (at your option) if we have incorrectly addressed the delivery.

We take no responsibility if you have given an incorrect or insufficient address.

If there are issues with your order, please email us at hello@theitalianflame.com.au with information and/or images detailing the issue and we will be in touch as soon as possible.

We offer full refunds or replacements for faulty items.

Photo’s must be supplied.

We want you to have a great experience with our products. We accept returns within 14 days of you receiving your order, provided products are unused.  

To process a return, please email us at hello@theitalianflame.com.au. 

Shipping costs for returns are at customers' own expense and the cost of shipping will be discounted from the refund total.